Recently, as my 24-month package was due to expire, I had to renew on a new deal with BT to keep my service. Initially, I was hoping that this would allow me to reduce my bill, as I am paying around £50 per month just for basic fibre + landline rental, but my bills have stayed roughly the same since signing onto the new deal.
While speaking with the BT representative on the phone, he mentioned to me that there was a social tariff that benefits claimants were able to access. This is of course a very attractive option for me, so I went onto the online eligibility checker, but it said I am not eligible for Home Essentials despite me receiving Disabled Living Allowance. Is DLA one of the supported DWP benefits for Home Essentials, and if not, why is it not included in the criteria?
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this shows the criteria to qualify for home essentials
New or existing BT customers can apply. You’ll also need to be receiving one of these benefits to qualify:
Don’t forget you’ll need your National Insurance number when you order, so we can check you’re eligible.
Is DLA one of the supported DWP benefits for Home Essentials, and if not, why is it not included in the criteria?
Home Essentials is for people on low incomes, essentially defined as those in receipt of specified income-related benefits. DLA is not income-related.
The Home Essentials is not based on house holds. It is for individual BT account holders who meet the criteria.
You can not change the name of the BT account holder. You would need to cancel the account in your husbands name and take out a new account in your name.
This may incur cancellation fees.
i put it down as 'household' as i am part of my husbands ESA claim but the claim is on his NI number as he is the one with disabilities.