Copper cable packages

[SL100]

Hello 

It says I am able to get full fibre in my area but I am having real trouble with providers actually getting the wire up to my flat (it’s on the top floor with no windows to the front where it would need to come from). There are existing copper cables that have been used by BT by the previous owners.

Can you opt for a non full fibre package (eg Fibre 1) even if full fibre is available? Or will BT automatically try to make this full fibre as it’s available? Other providers seem to suggest they won’t offer the copper cable service if full fibre is in theory available (although in practice for me it isn’t!)

Thanks in advance.

[Keith_Beddoe]

@SL100 

Welcome to this BT Retail user forum.

Use the address checker on the page below, and post the results, but edit out your address details first.

https://www.broadbandchecker.btwholesale.com/#/ADS

[pippincp]

You don't need any windows for FTTP. It is installed via an external wall. That said as you are in a Multi dwelling unit (MDU) the indtall may be different {window still not needed).

[SL100]

by Cabinet 25

Featured Products Downstream Line Rate(Mbps) Upstream Line Rate (Mbps) Downstream HandbackThreshold(Mbps) WBC FTTC Availability Date WBC SOGEA Availability DateHigh Low High Low      VDSL Range A (Clean)
VDSL Range B (Impacted)
G.fast Range A (Clean)
G.fast Range B (Impacted)

80	71.7	20	19	66.1	Available	Available
80	69.5	20	19	63	Available	Available
248.3	182.5	37.2	17	159.2	Green	Green
205.6	146.3	25.7	12.7	130.3	Green	Green

Featured Products Downstream Line Rate(Mbps) Upstream Line Rate (Mbps) Downstream Range (Mbps) Availability Date FTTP Install ProcessWBC FTTP

Up to 1000

Up to 220

--

Available

KCI2 Assure

ADSL Products Downstream Line Rate (Mbps) Upstream Line Rate (Mbps) Downstream Range(Mbps) Availability DateWBC ADSL 2+WBC ADSL2+ Annex MADSL MaxWBC Fixed RateFixed Rate

Up to 17	--	10 to 19.5	Available
Up to 17	Up to 1.5	10 to 19.5	Available
Up to 7.5	--	6.5 to 8	Available
2	--	--	Available
2	--	--	Available

SOADSL Products Downstream Line Rate (Mbps) Upstream Line Rate (Mbps) Downstream Range(Mbps) WBC SOADSL Availability Date Left in JumperWBC SOADSL 2+SOADSL MaxSOADSL Fixed Rate

Up to 17	--	10 to 19.5	Available	--
Up to 7.5	--	10 to 19.5	Available	--
Up to 2	--	6.5 to 8	Available	--

Other Offerings Availability DateVDSL MulticastADSL MulticastG.Fast Multicast

Available

Available

Available

Exchange Product Restrictions StatusFTTP Priority ExchangeWLR WithdrawalSOADSL Restriction

N

N

N

Our records show the following FTTP network service information for these premises:-Single Dwelling Unit Residential UG Pre built to curtilage Hard.

FTTP is available and a new ONT may be ordered.

The exchange is not in a current fibre priority programme

WLR is currently available at the exchange

SOADSL is not restricted at the exchange

For all ADSL and WBC Fibre to the Cabinet (VDSL or G.fast) services, the stable line rate will be determined during the first 10 days of service usage.

Actual speeds experienced by end users and quoted by CPs will be lower due to a number of factors within and external to BT's network, Communication Providers' networks and within customer premises.

In order to be eligible for handback, downstream speed should be less than Downstream Handback Threshold values.

If you decide to place an order for a WBC fibre product, an appointment may be required for an engineer to visit the end user's premises to supply the service

Mildenhall exchange:Only single order products are available and ADSL and ADSL2+ products are not shown as available.However for premises that can only be served by SOADSL, BT will continue to accept ADSL and ADSL2+ orders until SOADSL is available.

Thank you for your interest

[SL100]

@Keith_Beddoe  I have hopefully pasted this in. Thank you for your help.

[Keith_Beddoe]

Both fibre 2 (copper) and full fibre is available.

Fibre 2 would give you up to 80mbs connection speed using any existing copper feed.

[SL100]

@Keith_Beddoe  thank you very much.

I can’t seem to select it as an option though online.  All the options that come up are full fibre deals. Do you think if I called they would offer it then? Presumably fibre 1 would also be ok?

[Keith_Beddoe]

Some exchange areas are FTTP priority, so you may not be given the option of ordering a copper based product. That is usually mentioned somewhere on that information page, but its not shown on yours.

Its possible that the copper routing does not exist on the Openreach database.

Try this method first.

Place an order for a line only using this link - https://www.bt.com/landline/deals

If the address doesn't appear properly when you enter the postcode, there is a section underneath where you can manually enter the address.  This will raise the order with the address showing as bronze and it will prompt Openreach to carry out a survey to confirm the routing.   Once the routing is updated the copper options should be available.