BT ID

[chrisnesbit15]

Hi everyone,

I'm a new customer and have had BT fibre for about a week. I'm trying to create a BT ID, following all the steps, but at the activation screen it just says 'we're having a technical issue, try again later'. This has been happening all week.

Any advice for how to proceed?

Many thanks!

Chris

[Michael_D · Accepted solution]

Hi @chrisnesbit15 

Welcome to the community.

It is worth trying to clear the cookies and cache from your browser, and if possible try another browser and device just to see if it is not browser related.

If you see the same error message, please contact our tech guides, who can look into this further for you.

Michael

[chrisnesbit15]

Thank you so much! This has now been solved! 

Much obliged!