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Message 1 of 8

BT Now TV Boost can’t cancel

I’m trying to cancel Now TV Boost on the app the toggle is greyed out so I can’t change it, I’ve phoned them I’ve webchatted, everything, it has to be a problem with the MY BT App, anyone else gave the same problem 

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Message 2 of 8

Re: BT Now TV Boost can’t cancel

Hi @Icevanu, welcome back and sorry you can't cancel the boost.

Do you have a charge for TV Boost on your bill?
What TV package do you have?

Cheers

John

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Message 3 of 8

Re: BT Now TV Boost can’t cancel

Hi John

I have a monthly NOW entertainment membership which I wish to cancel for the next month at least.  

In my billing it does state i have the right to do this.

When i click on the product i get the following message: 

We're unable to show you any personalised offers at the moment.

Do you know how i can cancel the package for next month (I may resubscribe at a later date)?

Do i need to phone?  I would have thought the 'manage' option would enable me to do this myself.

Thanks

Craig

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Message 4 of 8

Re: BT Now TV Boost can’t cancel

Hi @craigybaby,

When you log into your MyBT do you then click on Manage under Your Products, and then Manage under TV and sport? You can see the option for Manage NOW Boost.

Thanks
DanielS

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Message 5 of 8

Re: BT Now TV Boost can’t cancel

Yes and whether i click under NOW entertainment M'ship or NOW boost i get the same message, you see wait a few seconds screen for a second and then i get the same message about being unable to offer... etc

Craig

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Message 6 of 8

Re: BT Now TV Boost can’t cancel

That's very strange @craigybaby

I tested it on my own account there to see if the order page came up for me. It has so it may point towards something wrong on your account. If you would like, we can add or remove it for you saving you having to call us?

Thanks
DanielS

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Message 7 of 8

Re: BT Now TV Boost can’t cancel

Hi DanielS

Thanks for your reply.

Yes if you are able to remove it for me for February to start with, that would be great.  I know the phone lines will be busy!

Could you let me know if you were able to successfully remove it.

Best wishes

Craig

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Message 8 of 8

Re: BT Now TV Boost can’t cancel

You are more than welcome @craigybaby

I can get it removed for you yes. I have sent you a private message with some info that I will need.

Thanks for answering my questions earlier too by the way. I wanted to make sure you were in the right area within your MyBT as there are a number of different product pages.

Thanks
DanielS

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