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lesleypryce27
Beginner
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Message 1 of 5

BT Reward Card nor received

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Hi , I renewed my broadband 0n 21/1/22. I had an email 5/2/22 to say my virtual card was on its way.

I chased this on 11/3 and 23/3 and was  told they had now claimed the reward card for me and it  would be with me . Who can I speak to on the Reward Team to make sure this is being processed and when I will receive it?

Thank you

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4 REPLIES 4
JohnC2
Moderator
Moderator
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Message 2 of 5

Re: BT Reward Card nor received

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Hi @lesleypryce27, welcome to the forum, and sorry you're having so much trouble getting your reward card.

I've sent you a Private Message so you can get in touch with the Mod team and we'll be happy to help you resolve this.

Cheers

John

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EvanBoothby14
Beginner
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Message 3 of 5

Re: BT Reward Card nor received

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Could I get some help with this on the same problem please? 

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NeilO
Moderator
Moderator
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Message 4 of 5

Re: BT Reward Card nor received

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Hi, @EvanBoothby14 welcome to the community and thanks for posting. What date was your BT broadband connected? The reward card details are normally emailed once the 14-day cooling-off period has been completed.

Thanks

Neil

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EvanBoothby14
Beginner
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Message 5 of 5

Re: BT Reward Card nor received

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Hi Neil. Thanks for getting back to me so quickly. 
my Wi-fi was connected on 23rd March. 
I claimed the reward on 9th March 

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