BT Reward Card nor received

[lesleypryce27]

Hi , I renewed my broadband 0n 21/1/22. I had an email 5/2/22 to say my virtual card was on its way.

I chased this on 11/3 and 23/3 and was  told they had now claimed the reward card for me and it  would be with me . Who can I speak to on the Reward Team to make sure this is being processed and when I will receive it?

Thank you

[JohnC2 · Accepted solution]

Hi @lesleypryce27, welcome to the forum, and sorry you're having so much trouble getting your reward card.

I've sent you a Private Message so you can get in touch with the Mod team and we'll be happy to help you resolve this.

Cheers

John

[EvanBoothby14]

Could I get some help with this on the same problem please? 

[NeilO]

Hi, @EvanBoothby14 welcome to the community and thanks for posting. What date was your BT broadband connected? The reward card details are normally emailed once the 14-day cooling-off period has been completed.

Thanks

Neil

[EvanBoothby14]

Hi Neil. Thanks for getting back to me so quickly. 
my Wi-fi was connected on 23rd March. 
I claimed the reward on 9th March