BT Reward Card

[Jo10]

I signed up to a 2 year Broadband and Big Sport TV package on April 6 and have just got round to claiming my £100 reward card, which I understood could be done within 3 months. I followed the links by going to bt.com/manage/bt-reward-card but all I get is the offer of upgrading my (fixed) contract. How does this work? Thanks.

[DavidM]

Hi @Jo10 and welcome to our community.

Thanks for posting about the reward card. I can help with this. I've drpped you a private message so send over the details and we'll take it from there.

Cheers

David

[PaddyB]

Hi Jo,

Just a quick follow-up on the message I sent you a few days ago.

I've checked the details of your order and I can't see any Reward Card linked to that order. This means as far as I can tell the was no Reward Card included with that order. I've also checked the confirmation emails and I can not see a mention of the Reward Card.

When you placed the order do you remember what 3rd Part website you used to order the service?

Thanks,

Paddy

[Jo10]

Hi Paddy

Hopefully you can see the screenshot attached. It was offered on all of the BT packages. I followed the link to my new service via this page. Instructions were to sign up by 9.3.23 & claim within 3 months by going to bt.com/manage/bt-reward-card which I did.

Thanks

Jo Emberton.