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emerlehx
Beginner

on ‎18-07-2023 15h07

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Message 1 of 2

BT Reward Card

Hi all,

I joined BT at the beginning of April and with the package that was entitled to a £110 reward card. I “claimed” the card as it stated and received an email saying my virtual card would be sent to me with how to activate it. I received this email on 30 April but never received an email about how to activate it. I only have 3 months from claiming so need to hurry up and sort it. I’m trying to attach a screenshot of my email and my account but don’t think it’s allowing me from my phone.

Thanks

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1 REPLY 1
RobbieMac
Moderator-Retired

on ‎18-07-2023 15h37

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Message 2 of 2

Re: BT Reward Card

Hi @emerlehx

Welcome and thanks for your post!

I am sorry for the delay receiving your reward card.  I understand you claimed for the reward card in April so you really should have received it by now.  Have you double checked your junk/spam folders just in case the email ended up there?

I have sent you a private message with instructions on how you can send us over your details and we'll look into this for you. See: Private messages

Thanks,

Robbie

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