BT Rewards Card Issue Multiple Accounts

[Tamsin_RR]

Hello,

I have tried to access my rewards through the link https://home.bt.com/login/myrewards However, as I have 2 accounts showing, one of them is an old account that has been deactivated, I am switched back to the old account with no products or services active,  and the new account does not show anything.

Is there an alternative way to claim my rewards card without getting switched to the old account? 

Thanks

[NeilO]

Hi @Tamsin_RR welcome to the community and thanks for your post. I'm sorry to see you're having problems claiming your reward card.  I can help you with this and will send you a private message in a moment so you can send over your details. 

Thanks

Neil