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Message 1 of 6

BT Rewards (Yet to receive)

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Hi,

I had singed up for BT way back in Novemeber'22. As part of joining, I was offered a BT reward of £ 110, which i claimed from my account as well.

However I never received any voucher neither in email nor by post. 

Any one in the same boat? How do I get this sorted?

Thank You

Regards,

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Message 2 of 6

Re: BT Rewards (Yet to receive)

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Hi @astha2087,

We should have emailed you details about the reward card after you claimed it.

Can you double check your emails spam folder just in case it's sitting in there?

Let me know if you still can't find it, please.

Thanks
DanielS

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Message 3 of 6

Re: BT Rewards (Yet to receive)

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Hi,

Thank you for your quick response. Have already checked my Spam folder and trash. It is not there. 

I was under the assumption that the reward will be issues after 3 months. 

Could you please check and re send the reward card please?

Thank You

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Message 4 of 6

Re: BT Rewards (Yet to receive)

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Thanks @astha2087

I'll have this looked into for you.

I'm sending you a private message that you can reply back to me on.

Thanks
DanielS

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Message 5 of 6

Re: BT Rewards (Yet to receive)

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Hi @astha2087,

Thanks for replying to my private message. 

I called this evening but missed you. I'll be free for a call tomorrow between 2-8pm if you are free then?

Or, check my private message and reply back to it when you get a moment.

Thanks
DanielS

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Message 6 of 6

Re: BT Rewards (Yet to receive)

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Hi @astha2087,

Thanks for taking the time to reply to my message.

I have reissued the rewards card for you. You should see this in your emails.

Let me know if you have received it ok.

Thanks
DanielS

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