Charged 5 times

[Paul0866]

Yup same as mine and not a chance of contacting anyone to stop them

[DavidM]

Hi @aruddell and thanks for posting.

Please check your inbox for my message.

Cheers

David

[Ashmore1976]

My bank account is showing 4 payments taken for my bt sport monthly pass this morning instead of 1 how do I get a refund ?

[aruddell]

I have not received a message to my inbox.  

I understand that you are not responsible for this but this is a widespread problem.  Why are BT sport still taking payments every hour? This should have been stopped at Hour 2 at the very latest.

I assume this a case of worrying that BT will not receive payments they are due and so BT are willing to put their customers in potential overdrafts and taken their money instead.

[DavidM]

Hi @h2oinstallations and @Nstar01 and thanks for posting.

Please check your inbox for my message.

Cheers

David

[rodgersiann66]

I've been charged  5 time for my monthly pass, its not acceptable!!

[DavidM]

Sorry for any confusion @aruddell . You should have my message now.

Cheers

David

[DavidM]

Hi @DrewGeorgeF and thanks for posting.

Sorry you're seeing this also. Please check you inbox for my message.

Cheers

David

[Hilf_Mir]

This has also affected me, ben charged 5 times. Been trying to get answers via the messaging app but it's really slow.

My bank has put a block on my card for online payments. It is the only card I have. Can I ask if the payments will continue to go up, or will they stop and I can then be refunded the £100?

[DavidM]

Hi @Hilf_Mir and welcome.

I'm really sorry if this is causing you any inconvenience. I've dropped you a private message so please reply with the details.

Cheers

David