BT and the Great EE Swap over

[ubfester]

I don't know if BT ever reads these forums to design their support training but oh my dear god.

2 hours to get the upgrade to EE sorted.

1 hour with EE to fix the mess that the BT account was in to get  the APP sign in sorted

2 hours to get the faulty EE SW30A Wifi Extender returned

48 minutes to get the QR code out of them and agree to the return of the old devices and the one faulty SW30A. 

Lost count of the number of PIN requests via email / SMS to authenticate!

Quite honestly, this is the LAST time i will ever use BT again. As soon as the next 2 year contract is up, I will make sure I use anyone else rather than BT.

In all fairness to EE, dealing with them whilst frustrating that i have to at all, feels like a different experience, they actually want to help. 

If anyone else goes through this rubbish, take pictures on your camera phone, send them to your personal Whatsapp and then save those to your computer using Whatsapp Web and then attach them to your BT web chat. Or just make sure you start the miserable process from a web page on your phone!!!

[Kodikid]

Or don't "upgrade " to EE and stay put.

[ubfester]

Out of contract, on a rolling basis it was £25 more a month than we are now paying. Doing nothing wasn't an option sadly.

SkyTV are ALWAYS happy to price match or work on the price, BT flatly refused to negotiate until i said "fine, i'll just cancel the line in my partners name and take it out in mine."  At which point they finally caved in. With Sky it always feels like a bit of a game of pleasant back and forth, not the same vibe with BT.

I think they're in trouble and they're fighting to keep prices as high as they can, for as much as they can for as long as they can before all that's left is OpenReach and they've got a wary eye on what mobile data only connections can offer.

As do I.

[Kimberlin]

@ubfester 

Sounds like my vision of a horrific admin experience. Remember though, for every carp experience, they'll be those who will say theirs has gone brilliantly. You've got more patience than me, I wouldn't put up with it myself, that's why I switched away from BT, so I didn't have to 'negotiate' with their retentions department, or do as you have done through choice, migrate to EE.

In many ways, I absolutely admire customers who stick with a provider for years/decades, but I'm personally not like that. If the price isn't right, or the provision of the product is below expectation or the phone support is diabolically poor, I'm off. It's each to their own. Best of luck with EE.