BT have automatically upgraded my father to BT Halo or some Fibre service. My father did not request this upgrade, nor does he need it (Just uses the internet for basic purposes). I'm also not even sure if there is fibre in the area. My issues are:
1. The email stated this would start a new 24 month contract. My father is elderly and did not realise this - I'm still within the 14 day cooling off period so have time to cancel.
2. The equipment provided does not work, therefore my father has been without internet for approximately 10 days. They sent out a new filter which doesn't even fit the ethernet cable that came with the router.
3. I have been unable to cancel as of yet because of open orders (first to change over the service, then to replace the filter).
4. They are also unable to book an engineer home visit due to an error on BT's system - I requested someone attend due to my father being elderly and I am unable to do it myself.
I'm so incredibly frustrated that they did this, and have left him without internet and yet still charging him plenty for the pleasure. I have an open complaint with them but I just wondered if anyone here had any advice?
Thank you.
