BT equipment returned but still being chased

[Staceym81]

Hi,

I returned my BT tv box 3 weeks ago and I am still receiving messages saying BT haven’t received it.  I have the tracking receipt, is there an email address I can send this to?

many thanks

stacey

[gg30340 · Accepted solution]

There is no email address you can contact. If you phone BT 0330.1234.150 with the tracking receipt they will be able to update your account.