BT equipment returns

[ST7]

Do they send a bag and returns labels as well as a list of what they need returned?

Any idea how long they take to send them out , due to switch tomorrow and the sooner they go back the better judging by how many seem to go astray or take ages to be logged.

[gg30340 · Accepted solution]

You will get the option for a returns bag via your MyBT when you actually leave BT.

If you don't get one sent out call BT 0330.1234.150 you can request that they send one out to you.

Make sure you keep a copy of your Proof of Posting and if possible take a photograph of it in case you somehow lose the paper copy.

[Kodikid]

Yes you get a bag and returns label all free. You normally have about 2 months grace to get them back. Obviously keep your proof of posting.

To put it in perspective literally thousands are returned annually with all put a handful going missing 

[ST7]

Thanks, do they give a list of what they expect back? Cables, charger etc

[gg30340]

Yes.  You do not need to send back cables and chargers although if you have no use for them just send them back. They also do not want old landline phones returned.

See link and the exception at the foot of the page if you have had certain equipment prior to 2019.

https://www.bt.com/help/tv/how-to-return-and-recycle-your-bt-broadband-hub-and-bt-tv-box-fo

[ST7]

Thanks, saves me having to mess around with cables.

[Apache1]

Hello

Can some tell me were you can request a white returns bag on your BT account ?

Thanks

[Kimberlin]

@Apache1 

See this thread:

https://community.bt.com/t5/Bills-Packages/BT-equipment-returns/td-p/2436297