BT halo1 and BT fibre 1

[teakbank12]

I rang in February 2022 to get the best deal on my Halo broadband and calls along with my mobil Sims.

I was out of contract so said I'm happy to go into another contract for a decent deal.

My broadband was halo and advisor informed new name is fibre1 with same benefits on SIM card allowance is 2gb SIM double to 4gb free.

Minutes were 500 but new amount is 700.

Everything is the same otherwise apart from the price and contract I'm all ok.

I noticed when logging onto mybt that there's no mention of double data allowance on the BT mobile SIMs we have, either on notes of the broadband or the mobile screen.

BT mobile screen just says my allowance is 2gb??

Am I correct in saying I DO still have data doubled ??

Thanks Dave.

[MandyF · Accepted solution]

Hi @teakbank12,

Thanks for posting. We'll be happy to take a look at this for you. 

Could you please reply with the requested details on the PM I've sent you. We'll be able to confirm your data allowance for you then. 

Sorry for any confusion and thanks in advance.

Take care

MandyF

[teakbank12]

Sorry should have read BT Halo 1 to Halo 3 as apparently there never was a Halo 2!!
I cannot have fibre to the premises until a later date which I realise. Being remote from the exchange I'm happy getting the speeds I get.