BT kit

[scottdalglish]

Avoid this company! 

I have returned the kit before I went on holiday I’ve lost the proof of sending and I’ve been on holiday and it’s been a while, I’ve called bt so many times they said it could be a delay in the warehouse but I’ve now received a final message about returning the kit or they’ll charge me ! I’ve already returned the kit I’m sick of trying to contact bt constantly letting them know I’ve already returned it I’m getting passed pillar to post I’m sick of it 

[imjolly]

you can try contacting the billing team using message now and see if they can help but the onus on proof is with you and the lost receipt

https://www.bt.com/help/contact-bt/account-and-billing/broadband