BT request to send back Wifi Disc

[aaf1966]

I got a text message and an email from BT requesting I return their broadband hub and their Wifi Disc, if I don’t I will be charged £50 and £30 respectively but I have never had a Wifi Disc? How can I prove this? Will I have to pay £30?  I have returned the hub plus other older ones I had from BT in the past, which they have acknowledged but are still chasing the Wifi Disc. What should I do? It seems unfair to pay a fine for something I’ve never had.

[gg30340]

Have you contacted BT Customer Services 0330.1234.150 and explained the situation to them.

[DanielS · Accepted solution]

Good morning @aaf1966,

Did you contact us as @gg30340 mentioned?

How did you get on?

Thank you
DanielS

[aaf1966]

Hi Daniel - I’ve been looking through my emails from BT when I switched to them in 2021 and found one where they sent a tracking link with serial numbers for both the hub and wifi disc, so although I cannot ever remember receiving it (and have certainly never used it) I must have received it.  

 

[DanielS]

Thanks for getting back to me @aaf1966 

I'm going to send you a private message so we can discuss this with you.

Reply back when you get a chance and we will get back to you within a couple of working days.

Thanks,

DanielS