There is nowhere to claim on my account ? Can’t see anything about rewards
Thanks for getting back to us @Sophie2268.
The reward card you mentioned, was this offered on BT.com or did you get offered it through a third party referral site?
You can claim a BT Reward Card or gift if you've ordered an eligible broadband product. Normally, you can see if you’re eligible on your order confirmation email, or by logging in to My BT. As you can't see it in My BT can you check your confirmation email from when you placed your order?
Let me know if you see the confirmation or if you need my help.
I took the connection 3-4 months back through online and got fooled by BT as they are stating that I didnt choose the option for reward card. Infact there was no option to choose and i just clicked the advert in BT website to take a new connection. Beware...through my experience i would be suprised if you get the reward card. Just now i spoke to BT call center agent.
same problem here, fooling customers.