like many other posts on the forum you need to wait a minimum of 14 days after your activation date for cooling off period to expire before you can claim reward card if more that 14 days try message now in billing https://www.bt.com/help/contact-bt/account-and-billing/broadband
If you like a post, or want to say thanks for a helpful answer, please click on the Ratings 'Thumbs up' on left hand side.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.
