BT mis sold me Home Essential Broadband + Unlimited phone calls package. Told me one thing over the phone and only months later when my bank informed me I was low on funds to pay outstanding utility bills I was informed that BT were withdrawing large sums out of my account each month, I'm on a low income. BT are aware that I am classed as a vulnerable customer as it's on their system. I've now found out that BT cancelled my complaint regarding this matter, without informing me, I've told them to open it up again and I'm now still waiting for someone to get back to me as they promised. The 7-10 days they said it would take to investigate has now passed and still no word from BT about my complaint. I've asked BT to also listen in on the phone call when I was mis sold the Broadband + Unlimited phone calls package, they're telling me that they can't find it. The treatment I've got from BT is beyond abysmal.
