Hi, I returned two routers and a disc to BT and they confirmed on Oct 31, 9:10 AM that they'd received it but I've been getting reminders still about returning a router, I know for a fact 2 routers were in the returns bag as I checked the serial numbers against the ones they requested as I was packing them. Today I received an email telling me they're going to charge me £50 on my next bill as they claim one of the routers were missing.
I rang customer service who basically told me that there's nothing they could do as I no longer have the receipt (who keeps a receipt for nearly 2 months, especially when you've been told the kit has been received back?) I asked if I could raise a complaint and was told it would just be closed, I asked if they could raise it with the executive team and was told no.
It's coming up to Christmas and I can't afford to be giving BT £50 for their incompetence! What are my options here? Raise a complaint, wait for deadlock and raise it with Ofcom? At a loss.
