BT trying to get me switch to EE - why?!

[RussK]

I have seen many people saying that they are getting encouraged to switch to EE either mid-contract of nearing the end of their BT contract. 

My experience has been different. Approaching the end of my BT contract in September, I logged in to MyBT (via a web browser rather than the app) and saw an offer that looked reasonable - £33.99 for 150MB BT Fibre essential (not Halo). Instead of ordering online, I called 150 and got the same deal, plus Digital Voice for £2.46 (previous contract price). No pressure to switch to EE, plus I got a £9 per month EE mobile deal for 20MB.

Needless to say that I accepted the deal and am happy with it.

I really seems to depend on who you speak to, but in any case it pays to call rather than try to upgrade online. 

I did my research first by checking that deals were still available via BT.

[Crimliar]

@RussKI was annoyed when my unlimited everything phone contract @ £14/m with Vodafone finished and the cost to keep it was almost 3x (it was cheaper to stay off contract on the same plan).  Instead I've unlimited everything with a third party on a rolling month @£15/m - so I'd not see £9/m for 20MB to be any kind of good deal!  Being on a rolling month, when I come to renew my Broadband I can use that as additional leverage on a combined plan!

[Earthling]

What I'm being offered to switch to EE looks quite tempting except that all of the options say 'No home phone service required'.  We still need our home phone so it's a no go.  Does EE offer a home phone service at all retaining your old number?

[RussK]

@Scrim It’s relative. I saved £40/month compared with my previous deal (50MB. FTTC Halo 3) so increasing my mobile spend by a little wasn’t such a big deal.

[RussK]

As far as I know digital voice is available via EE, but the reality is that I stayed with BT. Tney are still open to recontracting instead of migrating to EE.

[chrisjp]

"We recommend moving to new EE so that you can get the best experience from us."

I understand that it is BT's policy ultimately to move all residential customers to EE, and retain BT solely for business customers. So I guess it's natural for moderators on this forum to recommend this migration.
However, we've seen too many reports of botched migrations where people have been left paying more for the same or worse service, despite promises made by BT, and in some cases being left for days or weeks without any broadband service.
So my advice is to resist all such calls to move to EE until BT has sorted out its migration processes.

[sabian]

Just read all the comments, the term  'being forced' was probably incorrect and should have said feels like I'm being forced to move is more accurate.  I understand its my choice where I switch to. Anyway, it seems everyone is talking about price.  This is not the only thing I consider, when choosing broadband deals. Support and service is top of my list, has anyone had any experience once you have switched to EE. Is the service reliable? Are the support team responsive?

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[marco806]

if you are in a city fibe area, bt and ee are just not competitive across the board.

[Crimliar]

@chrisjpIt's not the moderators on this forum pushing this, the push is coming from marketing emails.

*As someone who's had some experience in sales and marketing, pushing bad deals on customers disincentivises them, making them less likely to remain a customer when their contract expires.

[chrisjp]

Crimliar: my quote was from a post by one of the Moderators so it does seem that some, at least, are encouraging the move from BT to EE