Honestly this seems like a fake advertisement or an absolute shamble.
I placed my order on 1/11/2025 on 2/11/2025 I claimed my reward card my services were installed and activated on 7/11/2025 on the 22/11/2025 I received a text saying that my reward card will be sent soon via email. After a number of email to pure they now claim they have no record of my order and they will need a VOL number which I gave them and they still claim no record and to contact BT. I contacted BT and they opened up a complaint and they gave me a 2 new VOL numbers as they said my claim was sent to Pure Cards but have said contact PUre again with these numbers and their level of expertise they will sure be able to help me. We are now on 16/12/2025 well over my 30 days and after many messages still no card.
So at this moment it almost feels like a scam BT is using to get customers to sign up to their services. They say there is an issue but yet they ONLY tell you that after you get complaining Pure has not yet openly said this only BT after I have moaned yet again.
BT should be looked at by trading standards for there fake advertising. I’m not holding my breath. It’s all very simple. I have sent pure proof of my claim, proof of my VOL number, proof that BT agrees I am allowed to claim the reward card yet no one is paying out. It’s a bit rubbish.
