Being hassled to return equipment that I already returned

[babalugats]

Hello,

I returned my broadband equipment to BT after recently ceasing services. Tracking number is OT*********G, delivered June 19th. 

I had several emails and texts saying "we have not received the equipment but please ignore this message if you sent it as it takes a while for us to process". Now it's final reminders for £80.

Please acknowledge return and stop sending these messages.

Thanks

[Mod Edit: Removed tracking number from public post]

[licquorice]

This is a customer to customer self help forum. You need to call BT customer services.

Probably a good idea to delete the reference number from this public forum.

[gg30340 · Accepted solution]

If you call BT Billing 0330.1234.150 with your Proof of Posting or your Proof of Receipt they can update your account.