Bill

[SEJ2]

Received a letter says I will be cut off if I don’t pay.  I cannot afford to pay until I get my wages on 30th April

[licquorice]

Talk to BT, this is a customer to customer self help forum.

[Peter_W · Accepted solution]

Good morning @SEJ2.

Welcome back to the Community. 

As @licquorice has mentioned here, if you need additional support with your bill for this month, it's always best to get in touch so our team can look through the options we have available to support you.

You can also find more details on the support we can offer in our help article here:

Can't pay or need more time to pay your bill? | BT Help

Peter

[licquorice]

The same advice that was given to the OP on previous occasions.

[Kimberlin]

Indeed, this is the fourth time since 2022 that the OP has asked exactly the same question and they have received the same advice in response from members already here. Which begs the question, why?

[SEJ2]

Just asking for advice.  If you are going to be unhelpful then don’t bother answering my question 

[Kimberlin]

@SEJ2  No one has a problem with giving you advice, but when you repeatedly ask the exact  same question 4 times over 4 years and are given the same responses from other very helpful forum members, it makes others wonder why you keep asking? You are fully aware that there are no BT staff here to assist with account issues, so call BT billing.

I appreciate not everyone will agree with my tone, but I tell it how it is. I hope you get it sorted.

[SEJ2]

Ok. Thanks for that but I don’t see what a post from four years ago has got to do with the post I sent yesterday.

[Peter_W]

@SEJ2 With Forums it's often worth checking to see if a question has already been asked rather than start a new topic, but we're always happy to help point you in the right direction 😊

Also I'd just like to remind everyone here to keep things friendly - whilst upholding forum etiquette is important, it's also essential that users feel welcome too.

Peter

[SEJ2]

Can you point me in the right direction.  I don’t know what to do