Billed twice for Now Sports

[Smartienssen72]

Hi,

Does anyone have any ideas on how to get this resolved?

I have BT Big Sport which includes Now Sports. I also have HD & 4K for an extra £6.

However, I am also being charged seperately for Now Sports & Now Boost. That means I am paying twice for the Now Sports!

My Bill looks like this:

Big Sport £35

HD & 4K £6

Now Sports £34.99

Now Boost £6

Total £81.99

As surely I should only be charged for the first 2 lines? For a toal of £41.00

I have called BT, and they took Now Sports off my package, but they are still charging me for it on my latest bill!

Please help!

Thanks,

Simon.

[JohnC2]

Hi @Smartienssen72, welcome to the forum and sorry you weren't able to get this resolved when you called in.

I've sent you a Private Message so you can contact the Mod team and we'll be happy to help you get this fixed.

Cheers

John

[JohnC2 · Accepted solution]

Hi @Smartienssen72, thanks for getting in touch. The double charging had been fixed before I got to your case. I've arranged a refund for the incorrect charges which will remain on your BT account as agreed.

Cheers

John

[Smartienssen72]

Hi John,

Sorry to have to bother you again about this.

I was charged again in December & January for Now Sports £34.99 on top of the Big Sport subscription of £35 and HD for £6.

i have tried to resolve that myself online, but have only managed to end up with no Now Sports at all, despite having the Big Sport TV package!

The Sky Sports (Now Tv) channels are no longer available on my BT TV Box Pro, even though my account still shows that I have Big Sport.

I am just trying to stop paying twice over for Now Tv.

Any help would be much appreciated.

Thanks,

Simon

[DavidM]

Hi @Smartienssen72 and thanks for posting.

Sorry you're having problems with the charges again. As the previous case was closed we'll need to open a new one so drop me a reply to my private message and we'll take it from there.

Cheers

David

[Smartienssen72]

Thanks David - done!