This is going to be a bit of a weird one. I recently moved into a new house (in December), I have no services with BT and my only account with them was made inactive over 10 years ago, I received a bill a couple of months ago for £106. My name is on the bill but the account number referenced is not mine as I don't have an active account. I have no landline and my broadband is through EE.
I called BT a couple of months ago when I first received this bill and explained everything and was told some bills had been sent out in error and to ignore it. I've received no paper bills since then but have received texts to my mobile (I've no idea how they got the number) to say i owed £106 and to pay it. I ignored these texts as the support person had advised and a few days ago i received another text to say the balance owed had been passed to CRS and I now owe £122.
When i moved into this address i had to have an engineer come out to fix the line because it wasn't active. The bill itself says that it's a balance brought forward and the services (whatever they were) were stopped on the 10th Feb. The only contact I've had with BT since I moved in was to enquire about broadband back in Dec and I was signed up for EE but I am billed separately for that. When I contacted BT they didn't know what this was for and advised me to ignore it but if it is with a recovery agency I don't want it do that now as it is looking like this is a legitimate bill and can only assume that it relates to services the previous occupier had.
Calling BT to discuss it just seems to further confuse matters so I'm not sure what the best course is? Any advice?
