Billing request being ignored-old customer

[abigail123]

Hi everyone,

I recently left BT and urgently requested my historical bills to prove that I paid under my own name and address. I’ve been with BT for over 14 years and have never owed anything. Unfortunately, my request has been ignored, even after I explained how urgent this is. I’m extremely frustrated as the delay has already caused me to lose a significant amount of money.

Has anyone dealt with something similar or know how I can escalate this further?

[imjolly]

try contacting the billing team using 'message now' and see if they can help you

https://www.bt.com/help/contact-bt/account-and-billing/broadband

[gg30340 · Accepted solution]

BT only keep historic bills for 15 months which you can view in your MyBT.

See link

https://www.bt.com/help/account-and-billing/payments--bills-and-charges/how-can-i-view-my-bill-onlin...

[abigail123]

Hello

I’m a former customer and no longer have an active account, but I need help with accessing my previous bill it’s not even up to 15months I’ve left  BT Could you please let me know how I can go about with this?

I’m extremely disappointed as I’ve called and nothing has been done 

[licquorice]

Surely if you simply need to prove you paid the bills yourself, your bank can supply the necessary information.

[abigail123]

Yes, but I need evidence that clearly shows my name and address on the bill. I’m already using bank statements, but I also need a utility bill to provide additional proof. 

[gg30340]

Download and print off the bills!

[abigail123]

Download from where? 

[imjolly]

by going to MYBT and bills and download from there

[gg30340]

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@abigail123wrote:

Download from where? 

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Did you not even bother reading the link I posted?