Billing

[Jpc1]

Im moving home soon but new property is not ready for max 2 mths. Rang bt and they said i have to cancel line and send halo ect back. Which is all ok. As i will be coming back to bt in the new home. Now as i have stop the line thete is a break in my contract and have been charged £196.for the privilege of leaving for a short while. Why am i being charged to leave then pay again to go back??????? 🤔 🤔 🤔 🤔 

[DanielS · Accepted solution]

Hi @Jpc1,

Thanks for taking the time to post up on the Community.

I think it's best that we look into this for you and find out what's happening. I've sent you a private message with some info that I will need. 

Thanks
DanielS