Billing

[liz17]

Been charged for August phone bill again saying haven't paid August bill, paid it 28/08/26, bank tracked the payment and it was paid to BT on 1/9/26

[Kimberlin]

@liz17  You have to talk to BT billing about the issue. This is a customer to customer forum. No one here including Moderators have access to anyone's account.

[imjolly · Accepted solution]

@liz17 

instead of phoning CS you can try message now with billing

https://www.bt.com/help/contact-bt/account-and-billing/broadband