hi hope I'm posting in the correct area here.
So my broadband has been cut off, I've blue lights on the router/modem but when I go to connect to my WiFi is says broadband suspended our records show you have an outstanding bill.
Been on the phone to bt numerous times over the past week, they have confirmed there was never an outstanding bill and everything at their end is all working fine.
They sent out a tech today and he confirms everything at our end at the address is all working.
So back on the phone to bt they check all gd their end and will send an open reach tech out again Thursday. What he's going to do different to the tech today I don't know.
So basically it's been a week with no Internet, to me it's fairly obvious that its a technical issue at their end and they need to alter something on our profile, clearly nothing is wrong with the equipment as got the blue lights and tech confirmed it's all gd,
Anything I can do to try get our Internet back?
Pretty shocked at the poor customer service and support over this issue. I'm now paying for a service that I'm not getting and no one knows how to fix it
