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Message 1 of 5

Broadband Upgrade overlap concern

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My current broadband contract was set to expire on the 09/02/2022 ; I've just upgraded it to a new package, for which the earliest activation date was the 14/02/2022. 

My partner and I both work from home and require internet access in order to do our jobs; and I'm concerned that we might not have broadband on the days between the 09/02 and the 14/02. 

Is this the case? If so, is there anything I can do to correct it?

Many thanks

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Message 2 of 5

Re: Broadband Upgrade overlap concern

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What have you upgraded from and to?

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Message 3 of 5

Re: Broadband Upgrade overlap concern

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Regardless of what you're upgrading to the answer is no. Once your old contracr ends the service continues on a monthly rolling basis it doesn't just stop

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Message 4 of 5

Re: Broadband Upgrade overlap concern

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I upgraded from Fibre 1 to Fibre 2

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Message 5 of 5

Re: Broadband Upgrade overlap concern

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It will just be the removal of an artificial speed cap when the package is activated, as @garybs29 has said, nothing will happen until activation which will just be a momentary blip in service.

Are you sure your line is capable of Fibre2?

What speed is shown in the checker if you enter your phone number https://www.broadbandchecker.btwholesale.com/#/ADSL

Can you post a screenshot of your hub stats?