I phoned about a letter from BT about the imminent end of my contract. They found me a scheme that cost less than now, and btw I was due an upgrade (didn't need it, current speed and reliability fine for my needs, but if it's free... so I agreed). This resulted in receiving 7 emails. Well, today I receive 5 parcels of stuff made in China and Vietnam and more cardboard than I've ever seen in one delivery. All I wanted was to start another contract under the similar conditions and I can't be hassled with all this stuff and more things to plug in.
My question is, can I return all this stuff, cancel the upgrade and keep my existing service/router etc?
When I calm down about the waste of time, money and resource I may phone them again but in the interim, thanks for any advice.
