Broadband cost

[DavidMarsh]

In May 2024, BT offered various broadband deals with pricing ranging from around £29.99 per month for the Fibre Essential package to £47.99 per month for the Full Fibre 900 package. These prices were subject to the annual price increase that happened on March 31, 2024, which was a fixed £3 increase for broadband plans. 

For the past year BT have been charging me £80 for the 900 package.  I have just had this reduced to £47.99 which is what is should be and and has been the true cost since 2004. (se above)

How do I go about being refunded for the overcharging?

BT aren't interested.

[Crimliar]

You start by finding the contract summary, so you can see what you agreed to!

[DavidMarsh]

Cheers
I will have a look at it.

[WSH]

I'd be very interested to know how you get on with this, mate.

Please let us know if you get anywhere.

[DavidMarsh]

I'll let you know but don't hold your breath.

[Kodikid]

Go back to your start date then find the confirmation email..

That's all the proof you need. Incidentally did you order anything since then as BT often re start contracts doing this.

[WSH]

A bit harsh but there is truth in what you say and I wouldn't expect a result, but you never know.

My biggest gripe is that several years ago I had a "free upgrade"  to Halo foisted onto me.  My instinct at the time was that it would prove to be anything but free in the long run.  Should have gone with my instincts and blocked it at the time but I was working then and too busy.  Now I'm retired and got the time on my hands.  While I'm not paying quite that much, they are taking the p... and it's overdue for me to do something about it.  I also think that the idea that you will never pay more than a new customer is also clearly misrepresentation and long overdue to be challenged.

[gg30340]

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@WSH wrote:

I also think that the idea that you will never pay more than a new customer is also clearly misrepresentation and long overdue to be challenged.

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Can you post a link to where BT state the above to customers other than  those that are signing up to a Halo contract can get the same price a new customer as I am  unbale to find it ?

[WSH]

That's the point.  I am  a Halo customer and I can't get the same price as a new customer.  If not misrepresentation legally, then certainly morally.

The link would involve access to my personal "deals", so I'm not going to publish that.

[gg30340]

Which Halo package were you on. Halo 1 and 2 are no longer available to new customers or for those that are on it so you can not renew that package at the same price as new customers.

You would need to take out a Halo 3 package if you still wanted Halo add ons. 

I have no idea if you would get that at the same price as new customers taking that package.

Have you called BT to ask and if you have what did they say?