@Kimberlinwrote:The only people that will be paying £50, £60, £70 or more a month for broadband, will be the folks with too much money who don’t care less how much they’re paying and genuinely can’t be bothered to help themselves.
I disagree here. In my case, it isn't a question of not being bothered, rather I am a deaf old octogenarian, totally unable to negotiate on the phone with the renewals gang.
I would love to be able to rid myself of this wasteful Halo 2 with Complete Wi-Fi which I believe makes up the bulk of my exorbitant monthly charge for having internet.
The Sport (Discovery+) and our two Mobiles are OK but when I read here about those fortunate people having to pay £28 to £33 a month for blisteringly fast fibre, I get overly frustrated (not good at my age). Here, we're stuck at 80mbs which is sufficient for my wife and myself where we constantly stream movies and keep in touch with relatives and friends.
The broadband package is described as:
At retirement 18 years ago, I would have been able to have a verbal discussion with Renewals but today, no such luck. Before anyone suggests I ask my beloved to call on my behalf, she is half deaf and, being an 81 years old Ukrainian, also unable to negotiate as all the various expressions, no matter whether technical or run of the mill, go right over her head!
Can anyone advise if I can remove this Halo and Complete Wi-Fi would that give rise to a new contract? I might add that I am out of contract and have been for some time.
See next image that shows what is available BUT no indication as to how I can remove these add-ons and whether I can remain out of contract.
Thanks for getting this far.
Ideally, a means to start a CHAT session or Secure Messaging with the Renewals would eliminate this problem and answer my question.
