Broadband upgrade offer

[pddco]

Just be aware that if you do leave BT you will only retain  a basic bt email account. In other words you’ll still be able to keep your BT supplied @btinternet.com? address for free.  But can only access emails through a web page. Not through apps on phones or email clients like Outlook.

If you still want to keep your bt email address and use apps or clients you’ll need to pay for a BT premium email account.. I think it’s £7.50/mth. 

Of course if you don’t have or don’t use bt supplied email addresses with apps or clients then moving suppliers should be relatively painless process. 

[Kimberlin]

@matta93 

I’d have to politely disagree, that isn’t the case for everyone. Some folks have completely problem free upgrades.

@Andrew600 

To be fair, I think @Carlusha  has provided a pretty fair explanation as to why they feel trapped with their current product. They’re out of contract but seemingly unable to take the same route such as you or I have taken. They clearly need help to escape this vicious annual price increase that in no way benefits them, rather it makes them poorer and causes totally unnecessary anguish.

As you have discovered, OTS is a very easy way of kicking your old ISP out onto the street if there’s no complications associated with the product delivery to your home. However, there are some folks out there whose utter blind loyalty to their provider seemingly prevents them from taking the plunge, or they’re so scared they’ll lose their service, they are effectively trapping themselves into the product.

[AJS2010 · Accepted solution]

I did call them and they confirmed the price would go up on March... 

[Christopher_G]

Hi @Carlusha

Although I understand it may be difficult for you, the best advice I can give is to speak with our renewals team using Relay UK. 

Alternatively, if you do a live chat with our customer support team (using the message now button on this page), they may be able to answer your questions and help you choose your plan online.

Keep us posted on what happens please.

Thanks

Chris

[Kimberlin]

@AJS2010 

I kind of guessed the annual price increase would stand if you upgraded on a package now. I’ve just checked the personal deal I’ve been offered, 900mbps at £31.99 a month if I upgraded today, but it unequivocally states that the price would increase to £35.99 a month at the end of March. Mind you, that’s still £2 a month less than my current 500mbps would be starting in April 26. I’m still personally going to wait, ISP pricing is so fickle that waiting probably isn’t going to make the slightest difference (probably).

[AJS2010]

It does seem misleading getting an email with an offer that will expire within one month. I did question this over the phone and rather than addressing my query above, I got the scripted answer that prices  go up ever year in March. 

Unless ppl check the small print, they will be unaware of the price rise around the corner.

Don't get me wrong, BT CS/support has been great with me since I joined, I had several technical issues that took more than one month to get fixed and BT stuck with me till it was finally resolved. 

I will wait till April as well. I m sure BT will have similar offers at that point. Nothing of this will change my take on BT, I am happy I here. 

[Kimberlin]

@AJS2010 

I too am more than happy to stay with the BT group, whether that be with BT, PN or EE should I ever find myself looking at the latter.

I would say to stress an earlier point about the annual price increase, it’s definitely not buried in any small print, it’s very clear.

As I keep harping on about, the actual annual price increase is almost irrelevant across all ISPs because the base products themselves actually barely change in price for the new customer. They certainly haven’t done so for the majority of products offered in the last 4 years that I have experienced.

It’s the customer who doesn’t renegotiate after 2 years or just doesn’t bother checking how much they’re paying or, those individuals who are disadvantaged through age or disability that can’t action change easily, they’re the ones who ultimately pay the premium prices.

[iniltous]

@Andrew600 

Your saving of £66 a month seems astonishing if comparing similar products on a like for like basis ,  care to say what you were paying BT and that included ( so did it include any ‘extras’  like inclusive calls , TV , Halo or whatever ) , and what you are paying the new ISP and what they are providing for £66 less per month , FWIW , if a provider could save me £66 on what I pay BT , they would have to pay me £30+ a month and provide broadband and telephone for free.

….BT are not a ‘budget’ supplier , but are usually not that much more expensive, compared to what  the majority of competing major brands charge when comparing like for like , and as you clearly will be a new customer of whatever ISP you have joined , the comparison should really be to what BT would charge a new customer (and an existing BT customer can usually get very close to the new customer price ) rather than if (for example) you had never re-contracted  and ended up on an out of date , legacy service of products .

Many dislike Halo and the added cost for seemingly little benefit, but the cost of that is around 25% of your £66 saving so Halo alone cannot be the reason for the huge disparity.

This isn’t a defend BT post BTW  , I’m interested if your claim is hyperbole or factual, and based on a fair comparison.

[Andrew600]

@iniltous 

I’m sorry, but the forum keeps marking my reply giving you the relevant costs as spam.

I’ve tried twice now and the post keeps getting deleted.

[Kimberlin]

@Andrew600 

If that’s the case, that’s disappointing and all rather silly. One only has to look at any broadband price comparison website to see what deals are available, especially for new customers across all ISP’s.