Broadband upgrade offer

[iniltous]

Sorry just seen your edit , you are saying you pay £73 just for BT FTTC 80/20 ?
If so that is double the ‘list price’ , perhaps you can clip an extract from your bill .

[iniltous]

As far as is Halo a benefit , it may be of no benefit or value to you or me , but it does provide extras over and above standard service , ergo it is undeniably a benefit, some people used to pay Sky an insurance premium on a rented satellite service to cover ‘failure’ that would be fixed as part of the rental , they classed it as a benefit, did it ever add any value ?…

[Andrew600]

Copied and pasted

Broadband Package£73.52

Fibre Halo 3+

[Andrew600]

@Kimberlin 

Halo 3+ is one of the poorest decisions I’ve ever made. I was attracted by the Hybrid Connect, but it has been needed for about 3 or 4 hours in total over the years I’ve had it.

I’ll just buy a data add on for my mobile if I ever need to.

[iniltous]

A crazy price , but ( trying to keep it simple ) the Halo 3+ benefit (if you can call it a benefit ) as it has no published price , currently the near equivalent costs £20 ( Hybrid Connect and Whole Home WiFi) so assuming the other Halo add-ons  ( like the home tech visit  ,double mobile data etc  ) accounts for something,  I’ll assume this brings your true broadband price down to say £40-£ 50 , for comparison I pay £29 for BT 80/20 and £3 for PAYG .

I’d say your  real saving is in the order of £25 a month ,£300 a year , still a great saving (but not £795) ,  dropping Halo would roughly half that saving  , accepting that dropping Halo is no easy task.

Its ridiculous that often changing ISP seems the way to get rid of BT Halo , as I said earlier this isn’t a defence of BT , just a request for clarification.

[Kimberlin]

@Andrew600 

I fully understand what you have to say.

I’ve just done a full search on the benefits versus complaints regarding Halo in its various guises, after all, one wouldn’t wish to be influenced by a potentially distorted appraisal in favour.

For some, indeed, it would appear there might be significant benefits but then there are those who report an over priced product that potentially gives little or any benefit.

I wonder how many customers who sign up to a particular package actually sit down and do a full assessment of what they’re signing up to? I know I do.

[Andrew600]

@iniltous 

I’m not sure where you’re going with this.

You keep recalculating the real saving, but at the end of the next 12 months I will have in the region of £795 more disposable income. To say it’s only £300 may fit your assumptions, but it’s not real.

Yes I’ve downgraded the landline and discarded the Halo benefits to achieve it, but £795 is real.

Anyway, I think we’re going round in circles now.

I’m sorry to whoever’s thread this was. It’s been hijacked a bit.

[iniltous]

The point really is providing a direct comparison, someone could say they put £200 of fuel in their old car per month , and they ‘only’ put £100 of fuel in their new car , leaving the assumption that the new car does twice the number of miles per gallon …..if that person failed to mention that they also changed to working from home so the car isn’t needed Monday to Friday so they only do 50% of the miles they once did …clearly that changes the comparison completely even if the £100 saving is real …it’s not the change of car that realised the saving but the change in habit

In the same way the majority of your broadband price saving isn’t by changing ISP , but by removing (admittedly unnecessary) extras ….if you remained with BT on the same terms as myself (without Halo ) , your saving with your new company compared to me with BT is £12 a month (£144 a year ) so you may £795 better off , you could (easily 😂) be £651 better off with BT and still be getting what the new provider is going to supply.

Lastly , hopefully your new ISP isn’t the one I’m aware of that charges £20 , but to get to this low price they infamously charge £10 per month for a router they supply but you never own , charge for its return when you leave , and a ridiculous amount for its non return , (they place a value 5x its real  value if it doesn’t turn up ) they also charge for Norton/Macafee type products regardless of you requesting them , and take months to remove it and frankly have other dubious practices, hopefully you did research on the new ISP before signing up .

[Kimberlin]

@iniltous 

Ahhh yes, the infamous security products often completely needlessly bundled into packages that those with access to Microsoft for instance, get for nothing 😂 But there’s nowt like flogging a product dressing it up as the b all and end all of securing one’s every day online experience!

The router thing is easily sorted, buy your own, not get fobbed off with 8 year old tech that although is perfectly functional, is a poor substitute for a decent device.

There’s pros and cons to everything, but it’s ultimately down to the customer to evaluate and make the right decision, hopefully without being coerced by some clever sales talk from customer services.

I agree with an earlier point you made, it’s a shame that for some customers that the only way to successfully dump a product that they no longer need or want, is to leave, but if that’s what it takes, then so be it.

[Andrew600]

@iniltous 

No, the new ISP isn’t them.

I currently have an active subscription to satellite TV. I’m being very careful not to trigger the forums algorithm again here, but I’m sure you can guess who that is.

Because of that TV subscription, in addition to new customer discounts, they offer an extra TV plus broadband bundle discount, which explains the very agreeable price.

I can’t see anything suspicious at all, but if I do find anything there is a 30 day cooling off period to fall back on.

I understand your logic on the pricing by the way. I don’t necessarily agree with it, but I understand. Thanks for explaining.