Buying empty home - do I need to cancel anything?

[epicedium73]

We've bought a rural home which has been unoccupied for a year or more. We're going to use starlink for now as the broadband speeds in the area are really terrible.

Do we need to inform BT that we won't be using any of their services? Do we need to do anything at all RE BT?

[imjolly]

are you an existing BT broadband and phone customer and if so are you still in a fixed term contract.  if still in contract you could have cancellation fees but only if you are able to get BT broadband at your new home.  if BT cannot provide any service then there should be no cancellation fees

you need to contact BT about move

[epicedium73]

We're not moving to the house, we don't have BT contracts anywhere

[NeilO]

Hi@epicedium73 You would only need to contact BT if you intended to take BT services. 

Neil

[imjolly]

If not a BT customer then why are you posting on the community forum for BT Retail customers?

[epicedium73]

There’s BT equipment in the house and a dial tone. There’s old correspondence between the former owner and BT but nothing within last 6 months.

 I’m not (yet) a customer of the energy supplier either but I’m expected to inherit a relationship with them. So I want to make sure I’m not doing the same with BT.

Sounds like I can just unhook the phone and forget about it? RTS if they send post to previous owner?

[NeilO · Accepted solution]

@epicedium73 on a stopped line you might get what's called a soft dial tone that will allow you to call 999 if needed but the line will not allow you to make any other calls.

There is no need to contact BT if you don't want service from us.

Thanks

Neil