Called up to cancel TNT Sports now switched to EE and new 24 month contract

[TimCurtis]

@tonywick 

The EE app and web access to my EE account seem to work fine.

There are some things that work better on EE than BT and vice versa but still OK.

[TimCurtis]

@JonUK 

Indeed.

This transferring without one's knowledge/agreement seems to be happening a bit now and management don't appear to be doing anything about it. Seems they're happy to pay a bit of compensation to get their customers over to EE anyway they can.

I could have got back to BT but only by cancelling the order and then joining BT afresh with a new account and probably losing any discounts I had.

I'm most likely to quit EE at the end of my contract and find another ISP with more integrity and that's after being with BT for 50years.

[dun25]

This morning I was transferred from BT to ee and phoned to reduce my bill. They want to charge me £500 to cancel tnt as saying it's separate from broadband,I don't want it cancelled,I didn't ask to be transferred and it's now 2 year contract,I am so angry

[tonywick]

I don't see how they can transfer you without your consent - it's a change to your contract. So they have essentially terminated your BT contract and set up a new one with EE. They call it a transfer but it isn't in essence - as is demonstrated by the fact that almost certainly you now can't access or manage your account details.

Good luck with getting it resolved. Phoning 150 probably won't solve things, but you should insist on getting it registered with them as a high severity problem. I'd also be contacting a media consumer group like "Watchdog" or "You and Yours".

They claim to be respectable high-profile companies yet act like amateurish bandits

[TimCurtis]

@dun25 

I emailed an official complaint to the CEO of BT - Allison Kirkby - and it was dealt with by her team.

As the push to switch BT residential customers to EE has been dropped (supposedly) I'm surprised this is still happening.

I'll still be leaving to another ISP at contract end.

[dun25]

I have done this today so see what happens

[dun25]

I tried to leave yesterday and EE wanted to charge £800 even though the new contract was only 2 days into a 14 day cooling off period. I have now emailed higher up to let them know the way I have been treated

[TimCurtis · Accepted solution]

Just an update on my situation.

I emailed again asking that my contract end date be set to my original end date before the enforced switch to EE and I'm now on a 30 day rolling contract rather than contracted till August 2026.