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Message 1 of 8

Can I choose the activation date?

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I am moving in to the new home in October, how long does it take to activate the service? Can I make the order now but request to activate in October?

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Message 2 of 8

Re: Can I choose the activation date?

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@nancybb2014 

Please see https://www.bt.com/manage/moving-home/

You can place your order and select a moving date.

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Message 3 of 8

Re: Can I choose the activation date?

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Hi,

 

if I am not moving home, but is starting a new contract, can I still choose the move date?

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Message 4 of 8

Re: Can I choose the activation date?

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Hi @nancybb2014 and welcome to our community.

Thanks for posting. Can you just clarify, are you moving home in October? If so then you can place an order with the moving date on the link provided by @Keith_Beddoe .

'if I am not moving home, but is starting a new contract, can I still choose the move date?'

Are you placing an order for new service where you currently live? Are you upgrading a current service?

Cheers

David

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Message 5 of 8

Re: Can I choose the activation date?

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Hi,

I am placing a new service, I am currently not living in the UK.

Thanks for help.

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Message 6 of 8

Re: Can I choose the activation date?

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You should be able to choose a date when you place your order. It may offer the earliest date, but I would expect to see a choice of dates. I am sure @DavidM  can confirm this.

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Message 7 of 8

Re: Can I choose the activation date?

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Hi @nancybb2014 and thanks for confirming that.

As @Keith_Beddoe has mentioned, you'll be offered the earliest available date but there are option for you to choose a different one that suits you.

Cheers

David

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Message 8 of 8

Re: Can I choose the activation date?

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Hi,

Thanks for confirming, very helpful!

 

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