Can not view my bill or useage online

[Stevebyrne1]

I have empathy with you and to be honest I feel now  none of the operators will be able to help you. The issue it seems is deeper in the actual platform software. There may be a conflict with this EE change over but I am not a software engineer so could be way of the mark. But nothing has changed for me over the last week of complaining. I have raised an online complaint and would advise you to do the same. Failing that I will be contacting the Communication Ombudsman and the more that do we may get this resolved 

[Stevebyrne1]

It is not the log in that is the issue it's the content when logged in it's the fact I can't view my bill or usage.... 

[Morph10]

It is not the app, it is the website, I have tried on 3 different devices, and also tried 2 different browsers, and the same result.

I have spoken to an IT friend who works for IBM, and he told me this is an issue on BT side.

[Morph10]

I am going to wait until next Monday, if not fixed will contact customer services again. But if not fix by next Wednesday I will then go to Communication Ombudsman, as that would of been over 2 weeks of unable to access my products, billing etc. I am pretty sure at that point it is a breach of contract.

[Stevebyrne1]

You have did exactly the as I have thinking it was perhaps  a device or a platform like Chrome, Edge or Firefox. The issue as your IT friend says is with BT and they seem unable to track issue down and rectify.

Thank you for the reply if I get any further with this issue will update this thread.. 

[Stevebyrne1]

I think Communication Ombudsman site says 8 weeks without resolve then speak to them, but my argument is that this issue is unresolved for other who are over the 8 weeks and people  like us are only being that journey which I have no doubt we will still be in same position in 8 weeks down the line. So I also will wait until Monday and log my complaint with Ombudsman and hopefully this will start things moving 

[Chris__S]

Thanks for letting me know @Morph10 

You can make a complaint via our complaints web page.

If our complaints team are unable to resolve your complaint, you can log a case with the Ombudsman.

Chris S

[Stevebyrne1]

Thank you for that and as mentioned will hold off until Monday prior to logging complaint with Ombudsman 

Regards 

[Chris__S]

Thanks @Stevebyrne1 I appreciate you letting me know.

Please keep me updated.

Chris S

[chriso57]

It has let me in today - end of week three.

There is still the original billing issue outstanding of three weeks ago.  The add on I didn't want has been removed but the price is still uplifted to the amount they were going to charge for it.

I will be moving but it takes a little while to sort out the email addresses as I will no longer use BT for that either (a customer since 1979).I am mid project with external email addresses but I should have received the information back by the end of May and then I can conclude it.  The rest I have lowly moved outside of BT this week.

I am disappointed with the way BT have handled the billing and even when they couldn't fix the fault on my copper landline for over 10 years, I continued to use my mobile without complaint.

I will be leaving within the next month or two  and it has been agreed to have a rolling monthly contract until I close the account.  

Thank you for your help.