Can’t access bills or usage for BTmobile account

[cd2]

Hi Folks,

Not sure if anyone found a reliable way to fix this without contacting the live chat or phone teams (for medical reasons I find these options difficult) but if you have I’d be grateful for any suggestions.  I ported my mobile number to BT and I believe since then I lost access too my mobile usage and bills on the portal and on the app. Tried the website on my PC and all come up with an error about there being a temporary problem their end. Anyone got any suggestions? 

[ctrlz]

Likely just an issue with your account, you’d need to call customer service and report it.

[cd2]

Are there any BT personnel that could assist please?

[NeilO · Accepted solution]

Hi @cd2 I'm sorry to see you're having problems viewing your bills and usage on MyBT. I've sent you a private message so you can get in touch with the moderation team and we'll be happy to help.

Thanks

Neil