Can't add Xbox Game Pass Ultimate - error message

[CaptainLibrary]

Hi
I upgraded this week to Full Fibre 900 but cannot redeem the 12 months Xbox Game Pass. When I go through MyBT to my products > Content Partners, and agree to terms and conditions to add Xbox Game Pass Ultimate, I receive the following error message:

"We're sorry the system is down for maintenance, you can submit your activation request by calling us on 0330 1234 150 choose option 1 and then option 2."

This helpline only assisted with checking my broadband service (which is working fine, having just upgraded from 500Mb) but can't help redeem the Game Pass subscription against my Microsoft Account. I've tried this on two separate devices and cleared cookies etc. to no avail. 

It's been like this for over 24 hours now 😞 

Any help much appreciated!

Thanks

[NeilO]

Hi @CaptainLibrary I'll send you a private message so you can get in touch with your details and we'll be happy to help.

Neil

[IndigoMiura]

Hi Neil, 

I've also been facing this same since Fri 5th July when attempting to activate my game pass add-on and am consistently recovering the 'system is down for maintenance' error message. 

Please could you send me a direct message to help me get this issue resolved? 

Many thanks,

Chris

[StuartH]

Hi @IndigoMiura 

Dropped you a pm send us a reply and we'll help.

Thanks

Stuart

[moromiller79]

Hi, I have the same problem. Please help. Thank you

[rafcix]

I got the same problem 

We're sorry the system is down for maintenance, you can submit your activation request by calling us on 0330 1234 150 choose option 1 and then option 2.

help pls

[Michael_D]

Hi @rafcix 

Welcome to the community.

If you get in touch with our customer care team, they can raise a webform to get the Xbox Game Pass arranged for you, which can take up to 7 working days.

Michael

[Jamoo89]

Hi

can I have help with this please as I’m having the same issue and when calling they were not able to assist!?

many thanks,

Amar 

[Michael_D]

Hi @Jamoo89 

It would need to be something our customer care team arrange for you in the first instance. Once they have submitted the webform you'd get the Xbox Game Pass within 7 working days.

We can chase it if you've not heard anything after the 7 working days, but it does need to have the webform completed and give the team a chance to action it first of all.

Michael

[Jamoo89]

Hi Michael,

thank you for the guidance. Where am I going on the customer care team to report this as I try clicking the “message now” button and nothing by seems to happen unfortunately

many thanks

amar