Can't add Xbox Game Pass Ultimate - error message

[Leanne_T]

Thanks for coming back to us @Jamoo89 

The team will get back to you when available, if you would like this sorted sooner please call us when you get the chance 🙂

Leanne.

[bernardball]

Hi Neil0,

I’m having the same problem, with the same error message etc, can you also PM me the instructions to sort this out?

Thanks,
Adam

[Keith_Beddoe]

@bernardball 

Neil is no longer a moderator.

[bernardball]

I’m also getting this same issue, does anybody how how to resolve it?

[Alex_H]

Hi @bernardball,

Have you had a chance to call our team on the number in the message? As we will just need to raise a form for you to get your Xbox Game pass sent out to you within 7 working days. 

Alex

[Woody971]

• Im having the same issue ,ive had a webform raised but still heard nothing. Ive had my service connected over 14 days please can anyone help

[Michael_D]

Hi @Woody971 

Thanks for coming to the community.

When did you speak to the team to have the webform raised? It can take up to 7 working days for the Game Pass code to be sent to you from when it is sent.

Michael

[Woody971]

Thank you but all sorted by an amazing customer service agent 

[Katie_B]

That's great to hear @Woody971. 

Thanks so much for letting us know. 

Katie