Can't add Xbox Game Pass Ultimate - error message

[Leanne_T]

Thanks for coming back to us @Jamoo89 

The team will get back to you when available, if you would like this sorted sooner please call us when you get the chance 🙂

Leanne.

[bernardball]

Hi Neil0,

I’m having the same problem, with the same error message etc, can you also PM me the instructions to sort this out?

Thanks,
Adam

[Keith_Beddoe]

@bernardball 

Neil is no longer a moderator.

[bernardball]

I’m also getting this same issue, does anybody how how to resolve it?

[Alex_H]

Hi @bernardball,

Have you had a chance to call our team on the number in the message? As we will just need to raise a form for you to get your Xbox Game pass sent out to you within 7 working days. 

Alex

[Woody971]

• Im having the same issue ,ive had a webform raised but still heard nothing. Ive had my service connected over 14 days please can anyone help

[Michael_D]

Hi @Woody971 

Thanks for coming to the community.

When did you speak to the team to have the webform raised? It can take up to 7 working days for the Game Pass code to be sent to you from when it is sent.

Michael

[Woody971]

Thank you but all sorted by an amazing customer service agent 

[Katie_B]

That's great to hear @Woody971. 

Thanks so much for letting us know. 

Katie

[AndyGee]

December 2024 and the 'maintenance' is still to be ongoing!  Is there a way I can be sent the webform without waiting in the 150 queue?  If not, what information do I need before I contact them? Andy

Edit. I've managed at last to speak to CS and they can't/don't send out a webform. They have to fill it in over the phone.  For anyone else suffering this process, as well as the email address of the Xbox account user, you need the 'gamer tag' before you call to claim.  Andy