Can't chat about BT Sport account without a BT landline?

[mikelward]

When I try to use the customer support chat, it asks me for my BT phone number.

I don't have one. And it won't let me proceed without one.

[Keith_Beddoe]

See https://community.bt.com/t5/Bills-Packages/Delete-old-account/m-p/2286280#M154000

[mikelward]

Thanks Keith.

My point of posting this separately was to report the website bug so somebody could fix it.

Thanks

[Keith_Beddoe]

I will see if a moderator can suggest a fix.

[NeilO]

Hi @mikelward if you enter your mobile contact number the chat will proceed, it doesn't have to be a BT landline or mobile.

Thanks

Neil

[mikelward]

No.

When I enter my mobile number, it says "Sorry, I could not find anything for that".

[NeilO]

@mikelward Are you choosing account and billing then BT Sport options? I've just tested this and was able to enter non BT mobile numbers without a problem. Start the chat using this link

Thanks
Neil

[mikelward]

Yes, that's exactly what I did.

Weird that you're seeing something else.

[iniltous]

What type of device are you using ?, if a PC try a different browser

[NeilO]

@mikelward Yeah that's strange, I'm using the Edge browser on a PC. Did you clear the chat history? 

Thanks

Neil