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Message 1 of 3

Can't claim BT reward card

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Hi,

I have received email and text that I can claim my BT reward card, but it is impossible to do so.

My 2 previous accounts show as " GBXXXXXXXX - XXXXXXXXXX " but the newest one that is associated with the reward card shows as " - XXXXXXXXXX ", with the GBXXXXXXXX  part missing.

I have tried to claim from PC (linux+ windows OS, browsers: firefox, edge, chrome) and Android phone with no success. Account cannot even be selected when I'm on PC, and nothing shows up after selecting on Android phone, picture attached.

Could somebody advise what to do to claim it?

Thank you.

Screenshot_2024-02-01-10-07-19-75_40deb401b9ffe8e1df2f1cc5ba480b12.jpg

 

 

 

 

 

 

 

 

 

 

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Message 2 of 3

Re: Can't claim BT reward card

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Hi @mamouni

Welcome to the BT Community and thank you for your post!

I am sorry for the problems you're having claiming for your reward card.  Give our guides a call in the helpdesk and they'll be able to help you with this.  You can reach them on 0330 1234 150.

Feel free to post back and let me know how you get on chatting with them 🙂

Thanks,

Robbie

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Message 3 of 3

Re: Can't claim BT reward card

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Hi @RobbieMac ,

I rang the number and they were able to help me claim it; got my email confirmation and everything.

Thanks for your help, much appreciated.




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