Can't claim my BT Reward Card?

[Nad93]

Hi I cannot seem to claim my reward card? I've been set up and live since the end of June. Can anyone help? 

[JohnC2]

Hi @Nad93, welcome to the forum and thanks for posting.

Sorry that you're having trouble claiming your reward card. Have you set up your BTID for the account?

Cheers

John

[Nad93]

Yes I have but when I sign it it's an an old account number, when I try to click the new account number I still cannot claim the reward card?

[DavidM]

Thanks for getting back @Nad93 .

I can help with this. I'll drop you over a private message now so you can get in touch.

Cheers

David