Can't claim my reward Card

[Rowan170856]

Evert time I click on the link to claim my reward card it just takes me to my ID homepage and nothing happens. What can I do?

[DavidM]

Hi @Rowan170856 and welcome.

Thanks for posting about the reward card. Can you just confirm is it 14 days since all your orders closed and services were connected?

Cheers

David

[Rowan170856]

Hi my broadband starts on 2 may. Nothing has been connected yet

[DavidM]

Thanks for that @Rowan170856 

Can you get back to me once you're connected and I'll look into it for you.

Cheers

David

[Rowan170856]

Hi my service is live now and it still won’t let me claim it.

[DanielS]

Hi @Rowan170856,

I'm sorry that you can't claim it yet. I'm going to send you a private message so you can reply back to my team.

Thank you

DanielS