Can't claim reward card

[Spena_row]

Hi

I have the same issue as above. Broadband went live yesterday and was ordered two weeks ago. I keep getting sent emails to claim the reward card but nothing comes up once logged into the link. 

[RobbieMac]

Hi @Spena_row

Welcome to the BT Community and thank you for posting!  I have moved your post to start your own thread as the thread you had posted on has already been marked as solved.

I am sorry for the problems you're having claiming for your reward card.  We'll be able to give you a hand with this.  I have sent you a private message with instructions on how you can send us over your details and we'll look into this for you. See: Private messages

Thanks,

Robbie

[NeilO · Accepted solution]

Hi @Spena_row thanks for sending over your details, I'm sorry the link didn't work. I've claimed it for you this afternoon and it will be emailed to you when your cooling-off period finishes.

Thanks

Neil